Delivery DeskTerms of Service
Effective October 29, 2026
These terms apply to Delivery Desk, provided by Delivery Desk ("we", "us"), including the website at deliverydeskapp.com, the Delivery Desk app, and text messages sent through it. By using Delivery Desk, you agree to these terms.
The service
Delivery Desk helps car dealerships schedule vehicle deliveries and finance appointments, coordinate the staff involved, and communicate with their customers about those appointments. Dealerships use it under their agreement with us. Staff use it under their dealership's account.
Accounts
- Keep your PIN private. You are responsible for activity under your account.
- New staff accounts requested from a dealership's sign-in page must be approved by a manager before they can be used.
- Use Delivery Desk only for your dealership's legitimate business, and only for the customers you are working with.
Dealership responsibilities
- Enter accurate information and have the right to enter it.
- Text a customer only after the customer has agreed to receive texts about their appointment, and record that agreement in Delivery Desk.
- Do not use Delivery Desk to send marketing or advertising texts, or any unlawful, misleading, or harassing message.
- Follow the laws that apply to contacting customers, including the Telephone Consumer Protection Act (TCPA) and carrier messaging rules.
SMS Terms
Program: Delivery Desk appointment texts, sent on behalf of the dealership you are working with.
What you'll receive: texts about your vehicle delivery or finance appointment, such as confirmations, scheduling and reminders, and replies to your questions. No marketing messages are sent.
How you opt in: you tell the dealership's staff, in person or by phone, that you agree to receive texts about your appointment at the number you provide. Staff record your agreement when booking your appointment. Agreeing to texts is not required to buy a vehicle or to be served by the dealership.
Message frequency varies by appointment, usually a few messages per appointment.
Message and data rates may apply.
To stop: reply STOP to any message. You will get one final text confirming you've been unsubscribed, and no further texts will be sent. Reply START to allow texts again.
For help: reply HELP, contact the dealership, or email support@deliverydeskapp.com.
Wireless carriers are not liable for delayed or undelivered messages.
Your information is handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Availability
We work to keep Delivery Desk available and accurate, but it is provided "as is." We do not guarantee it will be uninterrupted or error-free, or that every text or notification will be delivered.
Limitation of liability
To the extent the law allows, Delivery Desk is not liable for indirect, incidental, or consequential damages arising from use of Delivery Desk. A dealership's agreement with us may set additional terms. Where that agreement conflicts with these terms, the agreement controls.
Changes
We may update these terms. The new version will be posted here with a new effective date.
Contact
Delivery Desk
Email: support@deliverydeskapp.com