Delivery DeskPrivacy Policy
Effective November 2, 2026
Delivery Desk ("we", "us") makes Delivery Desk, appointment and delivery software used by car dealerships. This policy explains what information Delivery Desk handles, why, and the choices you have. It covers our website at deliverydeskapp.com, the Delivery Desk app, and text messages sent through it.
Who this applies to
Delivery Desk is used by dealership staff to schedule vehicle deliveries and finance appointments, and to text the dealership's customers about those appointments. When a dealership uses Delivery Desk, the dealership decides what customer information goes into it. We handle that information on the dealership's behalf to run the service.
Information we collect
From dealership staff
- Name, role, mobile number, optional email address, and a PIN (stored only as a one-way hash).
- Sign-in activity, such as when an account last signed in, and the devices used to sign in.
About dealership customers
- Information staff enter when booking an appointment: name, phone number, email address, vehicle and deal details, and the appointment's date and time.
- Text messages sent to and received from the customer about that appointment, and whether the customer agreed to receive texts or opted out.
From people who request a demo
- What you enter in the demo-request form on our website: name, email address, dealership or group name, and optionally phone number, job title, number of locations, and a description of your scheduling needs.
- Which page and button you used, and campaign tags in the link you followed, if any.
Automatically
- Basic technical information needed to run and secure the service, such as IP address, browser type, and error logs.
How we use information
- To provide Delivery Desk: scheduling, delivery coordination, reminders, and appointment-related texts and emails.
- To keep the service secure, including preventing unauthorized sign-ins.
- To provide support and to tell dealerships about changes to the service.
- To respond to demo requests and questions about Delivery Desk. We send product updates only to people who ask for them, and we do not text people who request a demo.
We do not sell personal information, and we do not use dealership customers' information for our own marketing.
Text messaging (SMS)
Dealerships use Delivery Desk to text their customers about appointments: confirmations, scheduling, reminders, and replies to the customer's questions. A dealership texts a customer only after the customer has agreed to receive texts about their appointment. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver the messages (such as our messaging provider and wireless carriers).
When information is shared
- With the dealership whose customer or staff member the information belongs to.
- With service providers that run Delivery Desk for us, only as needed to provide the service: cloud hosting, our text-message provider (Twilio), and our email delivery provider. They may not use the information for their own purposes.
- When required by law, or to protect the rights, safety, or security of our users, customers, or the public.
- In a business transfer, such as a merger or sale, where this policy would continue to apply.
How long we keep it
We keep information for as long as the dealership uses Delivery Desk and as needed to meet legal, accounting, and security obligations. A dealership can ask us to delete its data when it stops using the service.
Security
Information is sent over encrypted connections (HTTPS). Each dealership's data is kept separate from every other dealership's. Staff access requires a PIN and is limited by role. Backups are encrypted. No system is perfectly secure, but we work to protect the information we handle.
Your choices
- Texts: reply STOP to any text to stop receiving them. Reply START to allow texts again.
- Customers: to see, correct, or delete your information, contact the dealership you worked with. You can also contact us and we will help route your request.
- Staff: ask your dealership's manager, or contact us.
Children
Delivery Desk is not directed to children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we will post the new version here with a new effective date.
Contact
Delivery Desk
Email: support@deliverydeskapp.com